Frequently asked questions

A student network accounts offers the following benefits:

• Internet Access: Connect to the internet from student computers in learning hub, computer labs, or your own BYO device while on campus.

• Printing Services: Print documents using student computers in learning hub, computer labs, or your BYO device on campus.

• Office 365 Access: Enjoy access to email with your TAFE Gippsland student address, online Office applications, and 25 GB of cloud storage via OneDrive for your documents.

• Student Wireless Network: Use the campus wireless network with your BYO device for internet access and printing services.

• Library Borrowing: Borrow books, journals, and other learning resources from the TAFE Gippsland library. You can also access digital resources, including e-books and online databases, using your SAM account.

Yes. For cybersecurity reasons, TAFE Gippsland uses Geo-blocking to restrict access to its services from outside Australia.

Key points to note:

• If you use a VPN with an international server IP address, access to TAFE Gippsland services, such as Office 365 or Moodle, will be blocked.

• If you're traveling overseas and connected to a wireless network with an international IP address, you will also be unable to access these services.

Geo-blocking is implemented to block malicious traffic and protect TAFE Gippsland's data.

TAFE Gippsland provides two wireless networks for students using their own devices:

1. EDUROAM
   • EDUROAM is the preferred wireless network for students.
   • This network remembers your device and automatically connects when you are on campus.
   • No reconfiguration is needed unless you change your SAM password.

2. TAFE-GIPPSLAND

• The TAFE-GIPPSLAND network is open and does not require a username or password for initial connection.

• When you attempt to browse the internet, you’ll be redirected to the TAFE Gippsland sign-in page.

• This network requires you to sign in with your credentials each day to access the internet.

• The connection is reset every 24 hours.

Refer to your device manufacturer's instructions
Check your device's manual for guidance on connecting to wireless networks.

Step 1: Create a network account
Before connecting to the wireless network, create a network account using the Student Accounts Manager (SAM).

Step 2: Connect to EDUROAM

1. When prompted for a username and password, use the following details:

• Username: studentid@student.tafegippsland.edu.au

• Password: The password you set when creating your SAM network account.

Alternative network: TAFE-GIPPSLAND

• Log in using the following format:

• Username: Your Student ID

• Password: The one you set up when creating your SAM network account.

• Note: This sign-in process must be completed every 24 hours to maintain internet access.

For Android users:
Connection success may vary depending on your operating system version. If you face issues with TAFE-GIPPSLAND, try connecting to EDUROAM using the provided instructions.

Disclaimer:
It is your responsibility to configure your personal device to connect to the TAFE Gippsland wireless network and Mobility Print server. Due to the variety of devices and operating systems, support is not available for personal devices. Users configure their devices at their own risk.

How to log in:

1. Go to https://office.com (accessible anywhere in Australia).

2. Enter your TAFE Gippsland email address (@student.tafegippsland.edu.au) and your student account password when prompted.

Important Notes:

• If you are using a VPN, check the guide: Will I be blocked if I'm using a VPN?

• It may take up to an hour for your Office 365 account to activate after creating your SAM account.

TAFE Gippsland will use your student email address for all official communications. Here are three convenient options to manage your emails:

1. Sign in to Office.com
   • Visit Office.com to log in and check your emails directly.

2. Set up email forwarding
   • Log in to your Office 365 account.
   • Configure email forwarding to an email account you regularly check.

3. Add Your TAFE Gippsland email to a mail client

• Set up your student email on a mail client (e.g., Outlook, Apple Mail, or Gmail) on your computer or mobile device for seamless access.

Choose the option that works best for you to ensure you never miss important updates!

We do not recommend USB devices. USB devices can be temperamental—one accidental drop or device failure, and its game over. With Office 365, you never have to worry about faulty hardware again. Their files are stored safely in the cloud, accessible anytime, anywhere.

We recommend you store your TAFE documents and assignments using OneDrive, which is included with your SAM account. With OneDrive, you get 25 GB of cloud storage, allowing you to:

• Access your files anytime, anywhere from any device with an internet connection.

• Keep your work safe and secure, reducing the risk of losing important documents due to device failure.

• Easily share files with classmates and teachers for collaboration.

• Automatically sync and back up your work to prevent data loss.

To use OneDrive, simply log in to Office 365 with your TAFE Gippsland student email and access your storage through the OneDrive app or online portal.

The Student Accounts Manager (SAM) is a self-managed system, so we don't store your password and cannot retrieve it for you.

• If you remember your secret question:
  You can reset your password yourself. Click "Forgotten Password" on the SAM login page and answer your secret question. Once logged in, follow the prompts to create a new password.

• If you forgot your password and secret question:
  Don’t worry! Learning Hub staff, teachers, and support staff can help by resetting your secret question. Simply speak to a staff member for assistance.

With SAM, managing your account is easy and secure.

If you’ve forgotten your secret question, follow these steps to reset it:

1. Ask for assistance
   Speak with a teacher, learning hub member, or support staff. They will verify your identity for security purposes before resetting your secret question and answer using their console.  Identity verification may need to be done on campus.

2. Log in to SAM
   Once your secret question and answer have been reset, log in to the Student Accounts Manager (SAM) using the new secret answer.

3. Update your details
   After logging in, change your password and set a new secret question and answer for future use.

This process ensures you regain access to your account securely!